A new accounting report gives you a high-level summary of billing totals for a given period, making it easier to reconcile what was billed versus collected without digging into individual transactions.
You can now embed a fillable form into your outbound communications. One utility used this to achieve their best-ever proxy voting turnout by sending customers a link to complete their vote directly in the portal.
Staff can now set up a payment plan on any account proactively. You no longer need to wait for the account to enter delinquency first.
Locations can now have more than one tax rate applied at a time, supporting more complex local tax requirements.
You can now connect your ArcGIS org to Current to see your customer information as a layer in Esri. Use this to visualize critical account data like balance and status alongside your field information.
There's an optional column in Account views for Payment Allocation. This shows how the system logged customer payments against outstanding balances.
A new report type lets you see the highest consuming accounts over a given time period. Use the row limit to filter to the top X accounts. Toggle to "Zero Consumption" to find accounts with no recorded usage in that period.
