Set your fee, notice, and shutoff rules once. Current groups overdue accounts by where they are in your policy and tells your staff what to do next. Send a 48-hour notice before shutoff, bulk-add late fees and service orders, and see disconnected accounts apart from newly delinquent ones. When a customer pays, you get notified if they were in shutoff and need service turned back on.
| Account | Days past due | Balance | Rule | Next action |
|---|---|---|---|---|
| #1041 · Garcia | 45 days | $214.80 | Service order | Send 48-hr notice |
| #2280 · Patel | 31 days | $97.40 | Late fee + notice | Send paper notice |
| #3870 · Williams | 16 days | $148.20 | Late fee | Apply late fee |
| #4912 · Kim | 8 days | $63.00 | Reminder email | Send reminder |
Build a delinquency policy with as many rules as you need. Each rule defines what should happen at a specific days-past-due threshold: charge a fee, send an email, print a notice, or create a service order. Current does not run these actions for you. It places each account in the right cohort and shows your staff what to do.
Not every overdue account should be treated the same. Mark accounts exempt with an optional expiration date, set up a structured payment plan, or bulk-apply fees, notices, and service orders when your staff is ready to work the list.
| Payment | Date | Amount |
|---|---|---|
| Payment 1 | Jul 15 | $32.47 |
| Payment 2 | Aug 15 | $32.47 |
| Payment 3 | Sep 15 | $32.46 |
Every overdue account shows its next fee, notice, or shutoff step on one screen. Your staff posts weekend payments first, then applies late fees when they are ready. No separate aging report in between.
for fees, notices, and service orders. No aging report to export and reconcile before you can add charges.
when late fees post. Staff bulk-applies them after payments are caught up, not on a timer that runs over the weekend.
to enter weekend payments and apply late fees. Required steps stay on the list until your staff completes them.
“We used to have a spreadsheet of overdue accounts that someone had to work through manually every week. Now the list tells us exactly what to do for each account.”
Book a 30-minute demo and see how Current guides your staff through an overdue list.