Platform/Customer Portal
Self-service

Give customers the self-service portal they expect.

Customers can pay bills, enroll in autopay, and check their usage any time of day. It works on desktop, tablet, and mobile. Your staff handles exceptions, not routine calls.

Works on desktop, tablet, and mobile
currentsoftware.app · Customer Portal
Mesa Valley Water
Overview
+ Account
$ Pay Multiple
Accounts (2)
Usage
Billing
Acct #4821 · 312 River Bend Dr
Last payment: $79.40 · May 15
Balance
$84.20
All bills are paid
Pay
Manage →
Acct #5503 · 488 Oak Ridge Ct
Last payment: $142.00 · May 18
Balance
$147.60
Due Jun 20
Pay
No autopay set upSet up autopay →
How it works

Up and running without IT involvement.

The portal is included in your Current subscription. Configure it in your admin panel, share the link, and customers can start using it the same day.

Configure and brand it

Set your logo, colors, and slogan. Enable the features you want to offer and set account-linking security to match your policy.

Share the link

Add the portal URL to your bill inserts, website, and notices. Customers sign up and link their utility account in a few minutes.

Customers self-serve

They view bills, pay online, enroll in autopay, and check usage without calling your office. Available any time, any day.

Calls drop, payments rise

Fewer routine calls reach your staff. Autopay enrollment grows. Payments arrive earlier. You can measure the difference.

Multi-account management

One login for every account they manage.

Customers with multiple properties can link all their accounts under one login. You control how accounts are verified before they can link.

  • Link accounts by account number or location ID
  • Bill verification option for extra security
  • Manage and unlink accounts from a single settings page
My Accounts
Linked accounts (3)
312 River Bend Dr
#4821 · Residential
488 Oak Ridge Ct
#5503 · Residential
Due
91 Commerce Park Blvd
#6120 · Commercial
Autopay enrollment

Customers set it and forget it. You collect on time.

Customers enroll in autopay directly from the portal. You set which schedule and payment options to offer. No paper forms, no phone calls.

  • Flexible scheduling: day of month or days before due
  • Pay full balance or set a custom amount
  • Credit/debit cards and ACH bank accounts supported
  • Your utility controls which options are available
Autopay Setup · #4821
Set up autopay
Schedule
3 days before due
On due date
Amount
Full balance
Custom amount
Payment method
Visa ···4829
Usage and consumption

Customers answer their own usage questions.

Historical meter read charts let customers spot their own usage trends. Side-by-side billing period comparisons answer the question your office hears most: “Why was my bill higher this month?”

  • Historical consumption charts going back years
  • Period-over-period usage comparisons
  • Fewer “why is my bill high?” calls to your office
Usage · #4821 · 2025–2026
Water consumption
+14% vs last year
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Billing history and records

Every bill, receipt, and payment — always on hand.

Customers can find any bill, download a payment receipt, or view a PDF of their statement without calling your office. Searchable, filterable, and always current.

  • Full billing history with search and filters
  • View bill PDFs inline with a built-in bill viewer
  • Downloadable payment receipts on demand
Billing History · #4821
Bill dateAmountStatus
May 2026$79.40View bill →
Apr 2026$84.20View bill →
Mar 2026$91.60View bill →
Feb 2026$72.80View bill →
The payoff

Fewer calls. More on-time payments. Happier customers.

Utilities that launch the portal see measurable shifts in how customers interact with their accounts — and how often they call in.

40%

average reduction in routine inbound calls after customers can self-serve online.

more customers enrolled in autopay compared to paper-form enrollment alone.

24/7

access to bills, payments, and usage history — no hold times, no office hours.

From the field
“Our customers love being able to check their balance and pay online any time they need to. The calls asking for their balance have nearly disappeared.”
Office Manager · Tri-County Rural Water District

Ready to modernize your
customer experience?

See the portal in action. We'll walk you through setup, branding, and what your customers will see.