What's NewAugust 14, 2026

August 14, 2026

9 updates to the Current Admin Portal.

Surcharges on rate structures

Add a flat or percentage-based surcharge to a rate structure. Surcharges bill and allocate like any other line item.

Meter alert action history

See a full history of actions taken on a meter alert. The meter alerts table now also shows whether a notice was sent and whether a service order was created for each alert.

Faster account search

Account search loads results as you type instead of loading the full list first.

Peek at a payment batch from the table

Open a payment batch's details straight from the payment batches table, without leaving the page.

Fixed: AI content suggestions for SMS and voice templates

The AI content suggestion tool now works for SMS and voice templates. It used to only work for email.

Fixed: usage chart jumping to old dates

Switching the usage chart to Day or Week view now shows the most recent period instead of jumping back about a month.

Fixed: delinquency stage tab counts

Delinquency stage tab counts now match the accounts shown in each tab.

Fixed: estimated meter reads skewing consumption average

Estimated meter reads no longer count toward an account's average consumption, so future bill estimates stay accurate.

Fixed: bill PDFs failing to display

Fixed an issue that could cause bill PDFs to fail to display.